OnCallTelemedicine

ER & Hospital Discharge Follow-Upexperienced. personal. available.

Maryland · Virginia · Florida

Follow-up care after an ER visit or hospital stay — without waiting weeks for an appointment.

Leaving the emergency room or hospital is often only the beginning of the recovery process. You may go home with new medications, abnormal test results, ongoing symptoms, follow-up instructions, or a recommendation to see your primary care provider or a specialist.

Getting that next appointment, however, may take days or even weeks.

OnCall Telemedicine can help bridge the gap.

We can review your recent ER visit or hospital stay, discuss how you are doing after discharge, review medications and available test results, help manage appropriate ongoing concerns, and help determine what may need to happen next while you wait for your regular provider or specialist.

Book a Follow-Up Visit

Simple, Personal, Convenient

How ER & Hospital Follow-Up Care Works

  1. 1

    Tell us about your recent visit or hospital stay

    Complete a brief online questionnaire and tell us about your recent emergency room evaluation, observation stay, or hospitalization. If available, you can also provide discharge paperwork, medication lists, laboratory results, imaging reports, specialist recommendations, and other relevant information.

  2. 2

    Meet with an experienced medical provider

    We'll review what happened during your ER visit or hospital stay, discuss how you are feeling since discharge, review your current treatment plan and medications, and answer questions about your diagnosis, results, or discharge instructions.

  3. 3

    Make a plan for what comes next

    Depending on your situation, we may be able to help manage appropriate ongoing symptoms, review or adjust or refill  medications when appropriate, order follow-up laboratory testing or other studies when clinically indicated, review new results, and help you prepare for your primary care or specialist appointment.

Helping Bridge the Gap Between Discharge and Your Next Appointment

Emergency departments and hospitals are designed to evaluate and treat immediate or serious medical problems. Once you return home, however, there may still be symptoms to monitor, medications to manage, test results to understand, and follow-up care to arrange.

Many patients are instructed to see their primary care provider or a specialist shortly after discharge but cannot get an appointment right away. This service is designed to help provide appropriate medical follow-up during that gap.

A Follow-Up Visit May Be Helpful If You:

  • Were recently discharged from an emergency room
  • Were recently discharged after a hospital admission or observation stay
  • Were told to follow up with your primary care provider but cannot get an appointment soon
  • Are waiting for a specialist appointment
  • Still have symptoms after discharge
  • Have questions about your diagnosis or discharge instructions
  • Need help understanding laboratory or imaging results
  • Were started on new medications and want to review how you are responding
  • Had medications changed during your hospital stay
  • Need prescription refills prior to your follow-up appointment
  • Need appropriate follow-up laboratory testing
  • Need help monitoring whether your condition is improving as expected
  • Want to be better prepared for an upcoming specialist appointment

Start the Next Step Before Your Specialist Visit

Sometimes useful follow-up can begin while you are waiting for a specialist appointment.

We can review the evaluation already completed in the emergency room or hospital, look at available laboratory and imaging results, review the discharge plan, and determine whether additional follow-up may be appropriate before your specialist visit.

When medically appropriate, this may include follow-up laboratory testing, medication monitoring, symptom reassessment, or gathering additional clinical information.

This may allow you to arrive at your specialist appointment with more complete and current information available for review.

The exact evaluation, testing, and treatment will depend on your symptoms, previous results, medical history, discharge recommendations, and the clinical judgment of your provider.

What We Can Review

If available, having information from your recent ER visit or hospital stay can help us better understand your care and what may be needed next.

  • ER or hospital discharge paperwork
  • Hospital discharge summary
  • Laboratory results
  • CT, MRI, X-ray, or ultrasound reports
  • Current medication list
  • New medications prescribed at discharge
  • Medications that were stopped or changed
  • Specialist referral information
  • Recommended follow-up testing
  • Home blood pressure, blood sugar, temperature, oxygen level, weight, or other relevant readings
  • Information about new, persistent, or changing symptoms since discharge

Don't have all of your records yet? You can still schedule a visit. We can start with the information you have.

Sorting Out Medication Changes After Discharge

Hospital and ER visits often result in medications being started, stopped, or changed. It can sometimes be difficult to know which medications you should be taking once you are back home.

During your follow-up visit, we can review your current medication list, compare it with your discharge instructions, discuss possible side effects or concerns, and help clarify your medication plan when appropriate.

More Than a One-Time Telemedicine Visit

Robyn Holland, PA-C — Founder and Provider

Robyn Holland, PA-C

Founder & Provider

25 years of Emergency Medicine experience

Our goal is not simply to complete another visit.

Recovery and follow-up after an ER visit or hospitalization may take time. If your condition requires continued monitoring while you wait for your regular provider or specialist, OnCall can remain available for appropriate follow-up questions, medication concerns, result review, and reassessment.

Keep your primary care provider and your specialists. We're here to help with the care that happens in between.

Book a Follow-Up Visit

Experienced follow-up. Personal attention.

When Telemedicine Is Not Appropriate

ER & Hospital Discharge Follow-Up is intended for patients who have already been evaluated and discharged and who are stable enough to remain at home.

This service does not replace emergency care or an in-person evaluation when one is needed.

If you develop severe or rapidly worsening symptoms, difficulty breathing, severe chest pain, stroke-like symptoms, loss of consciousness, uncontrolled bleeding, severe weakness, significant confusion, or another possible medical emergency, call 911 or return to the emergency department.

Some post-hospital conditions may also require an in-person examination, repeat imaging, procedures, or specialist evaluation. If that is the case, your OnCall provider will recommend the appropriate next step.

Frequently Asked Questions

See What Our Patients Say

5.0 out of 5
Google reviews

Maria M.

Google

Would highly recommend Robyn to any family who needs kind, compassionate, responsive, and superior care. I feel heard, as a mother, which is sadly very rare when engaging with the healthcare system. Telehealth is so convenient when you have kids and you need someone in the medical field to hear your concerns, lay "eyes" on your child, and to share expert advice/concerns. It's a great option for illness that can be treated at home. It can also be a perfect first step for illness or injury that needs hands-on medical care, especially if you're not 100% sure if dragging your entire family to an expensive doctor visit or ER trip is necessary. Not to mention that this service is shockingly affordable, even without medical insurance. Thank you, Robyn!

Google review

Beth H.

Google

The PA was so nice. When my Rx wasn't at the pharmacy, I called the number and she answered right away. She immediately called my pharmacy and within 20 minutes, my Rx was ready. I recommend this service, it was quick, friendly and perfect for after hours.

Google review

Shannon B.

Google

I will definitely use On Call Urgent Care again. I was out of town and needed to see a dr. I found this service. I made an appt for the next day and the Dr. Msgd me and asked if I wanted to go ahead and have the visit instead of waiting until the next day. So thats what we did. It was so quick and easy. Not even a 5 min phone call. I was able to text any questions I had to the Dr. & her response was quick. She called in my script and it was done.

Google review

Tammy H.

Google

I've had only good experience & Doctor Holland is very helpful! Concerned

Google review

Christine B.

Google

We are so grateful for Robyn. She was wonderful with both my daughter and sons different health issues. Very compassionate, thorough, and followed up to check up on them. Prompt, kind and goes above and beyond. We are so blessed to have found her! She has even helped me twice. She is personable, caring, genuine. And follows up sincerely. She truly is the best and is a god send blessing to our family.

Google review

Jennifer C.

Google

Robyn is amazing! Always super quick and efficient. Love how fast and easy it is to be seen and get feeling better. Highly recommend.

Google review

Audra S.

Google

Robyn is amazing. I called for my elderly father. Prompt same day call and medications prescribed. Also requested that I follow up letting her know how he was feeling in a couple days. Very compassionate and caring. Highly recommend!!

Google review

Nadine T.

Google

Excellent professional and always willing to listen the whole staff and doctors are awesome

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Denise S.

Google

They offer a great service, especially for the elderly. I called for my mother and I received a text right away. So professional and told me to contact her back if her symptoms got worse. Such peace of mind.

Google review

Wilton F.

Google

Google review

We accept most major insurance plans, including Medicare, Priority Partners, BlueCross BlueShield, UnitedHealthcare, Aetna, Cigna, Humana, and Tricare.

Follow-Up Care Without the Long Wait

Recently discharged from the ER or hospital and have questions about your recovery, medications, test results, or next steps?

OnCall Telemedicine can help bridge the gap until you are able to see your primary care provider or specialist.

Book a Follow-Up Visit